Troubleshooting Checklist

If you experience an error with CK-12, feel free to email us at support@ck12.org.  Please provide the following information for us to better assist you.

  • A link to the page you are having difficulty with.
  • The email address associated with your account
  • What are you trying to do, and what happens when you try? Please summarize the steps that led you to the problem.
  • Are you getting any error messages? If so, please send a screenshot of the error
  • Which browser are you using and what is the version number?
  • Which operating system are you using and what is the version number?
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