Troubleshooting Checklist

If you experience an error with CK-12 email us at support@ck12.org.  Please provide the following information for us to better assist you.

  • Which CK-12 site are you experiencing an error? (ck12.org, braingenie, flexmath, ineedapencil)
  • What is your username and email address associated with your account?
  • How often does this happen?
  • What time did this happen?
  • Summarize the steps that led you to the error.
  • Take a screenshot of the error
  • Which browser are you using and what is the version number?
  • Which operating system are you using and what is the version number?
  • Try another internet browser to determine if the error continues to occur.
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